• Pioneering Water Treatment Excellence
Nanneer Solutions
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Return Policy

 

Overview

Nanneer Solutions strives to provide high-quality water and wastewater treatment solutions. If you are unsatisfied with your purchase, we offer a return policy to ensure a hassle-free experience. Please read the following terms and conditions carefully before initiating a return.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.
  • A return request must be initiated within 7 days of delivery.
  • The product must include all original accessories, manuals, and invoices.
  • Returns are only accepted for products purchased directly from our website (nanneersolutions.com).

 

Non-Returnable Items

Certain items are not eligible for return, including:

  • Customized or made-to-order products.
  • Products that have been installed, used, or modified.
  • Items that are returned without original packaging or accessories.
  • Clearance or discounted items marked as “Final Sale.”

 

Return Process

Step 1: Request a Return

  • To initiate a return, contact our customer support team at info@nanneersolutions.com or call +9199626 63738 within 7 days of receiving the product.
  • Provide your order number, product details, and the reason for return.

 

Step 2: Approval & Return Authorization

  • Once your request is approved, we will provide you with a Return Authorization Number (RAN) and return shipping instructions.
  • Returns without a valid RAN will not be accepted.

 

Step 3: Shipping the Product

  • Securely pack the product with all original accessories and documents.
  • Ship the product to the return address provided in the return authorization email.
  • Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an incorrect item received.

 

Step 4: Inspection & Refund

  • Upon receiving the returned product, our quality control team will inspect it.
  • If the return is approved, a refund or replacement will be processed within 7-10 business days.
  • Refunds will be issued to the original payment method (bank account, credit card, UPI, etc.).

 

Refund Policy

  • Approved refunds will be processed within 7-10 business days after inspection.
  • If your refund is delayed, please check with your bank before contacting us.

 

Exchange Policy

  • Exchanges are available for defective or damaged products only.
  • If you receive a defective item, contact us immediately for a replacement.

 

Cancellation Policy

  • Orders can be cancelled within 24 hours of purchase for a full refund.
  • After 24 hours, cancellations may not be possible if the order has already been processed or shipped.

 

Contact Us

For any queries related to returns, refunds, or exchanges, please contact:

Email: info@nanneersolutions.com

Phone: +91 99626 63738

Website: www.nanneersolutions.com

Note:

Nanneer Solutions reserves the right to modify this return policy at any time. Please refer to this page for the latest updates.

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